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Staff Kudos ~ Marely Fernandez

Staff Kudos ~ Marely Fernandez

“I wanted to take a moment to inform you of the excellent service I received today from Marely Fernandez. After taking my Tabe test I asked to see a counselor as instructed when I set my appointment via email and Ms. Fernandez was called to help me finalize my WIOA application. I had only recently learned of the program although I brought all of the required documentation with me. The summer term starts on Monday and I was very prepared to be told it was too late to apply for this term. Instead, Ms. Fernandez took the time to review my application, the program I selected, and my documents on the spot. She went over the standard processing time frames and then without making any promises told me she would do her best to get my application complete before the term starts on Monday so that I would know whether or not I could begin my classes. I understand people visit your offices when they are in a bad place, having lost their jobs and/or being short on money and this could easily effect the attitudes of your worker. However this was not the case with Ms. Fernandez, not only did she make me feel important to her she also offered to go above and beyond without the need to be asked. Ms. Fernandez is a great asset to your business!: ~ Lisa Gamache

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